Pakistan Customs Payments Move to 1Bill Invoice: PSW Guide

Direct answer: For Goods Declarations filed at any Pakistan Customs Collectorate, duties, taxes and fees must be paid through 1LINK’s “1Bill – Invoice” option instead of the old “FBR” biller, effective August 6, 2026, according to Pakistan Single Window (PSW).[1]

What changed on August 6?

PSW’s payment notice applies to Goods Declarations filed at all Collectorates. The required payment route is now 1Bill – Invoice; the previous FBR biller should no longer be used for these Goods Declaration payments.[1]

Quick action checklist

1. Open your bank or payment channel used for Goods Declaration payments.
2. Choose 1Bill and then the Invoice or fixed-payment option—not the old FBR biller.
3. Use the payment reference or invoice details generated for your Goods Declaration.
4. Check the bill details carefully before confirming.
5. Save the receipt, transaction ID and a screenshot of the confirmation.
6. Confirm that the payment is reflected in PSW/WeBOC before treating clearance as complete.
7. If the route is missing or a payment does not update, avoid paying twice and contact PSW support.

The exact labels and screen order can differ by bank or payment app. The critical change is the biller route: 1Bill – Invoice instead of FBR.

Scheduled PSW/WeBOC maintenance: August 8–10

PSW has also posted a planned PRAL IRIS maintenance window from Saturday, August 8, 2026 at 12:30 a.m. until Monday, August 10, 2026 at 5:00 a.m. During that window, some WeBOC services may be temporarily unavailable.[1]

PSW advised stakeholders to complete urgent transactions in advance. If you are working during the window, keep your declaration and payment references ready, document any error message, and retry after the maintenance period rather than creating duplicate payments.[1]

What is 1Bill Invoice?

1BILL is 1LINK’s unified bill-payment service. According to 1LINK, it supports collections for organizations including government bodies through digital channels and over-the-counter services. Its payment rails include Invoice/Fixed Payments, among other payment types.[2]

For this customs change, follow the wording in the PSW notice and select the Invoice route. Do not assume that another 1Bill payment type is interchangeable.

Before you pay: one-minute verification card

Use this short check before confirming a customs payment:

• Declaration: Is the Goods Declaration number correct?
• Route: Does the screen show 1Bill – Invoice?
• Reference: Does the invoice/payment reference match your declaration?
• Amount: Does the displayed amount match the payable amount?
• Identity: Are the taxpayer/trader details correct where shown?
• Proof: Can you download or screenshot the receipt?
• Status: Will you verify the payment in PSW/WeBOC afterward?

If any important detail does not match, stop and verify it with your clearing agent, bank or PSW support before confirming.

If your payment is stuck or not showing

Follow this order to reduce the risk of a duplicate transaction:

1. Check whether your bank shows the transaction as successful, pending or failed.
2. Save the bank transaction ID and timestamp.
3. Recheck the Goods Declaration status in PSW/WeBOC when services are available.
4. Do not immediately submit a second payment if the first one was debited.
5. Contact PSW support with the declaration reference, payment reference, transaction ID, bank name and timestamp. Never share a password, PIN or one-time code.

PSW lists its 24/7 support number as (021) 111-111-779.[1]

FAQ

When did the Pakistan Customs payment method change?

The change took effect on August 6, 2026.[1]

Which payment option should I use for a Goods Declaration?

Use 1LINK’s “1Bill – Invoice” option instead of the “FBR” biller for duties, taxes and fees connected to Goods Declarations filed at all Collectorates.[1]

Does the change apply to every Collectorate?

Yes. PSW’s notice says it applies to Goods Declarations filed at all Collectorates.[1]

Is WeBOC unavailable during the whole maintenance window?

PSW says some WeBOC services will be temporarily unavailable during the announced maintenance window. It does not say on the notice that every WeBOC function will necessarily be unavailable for the entire period.[1]

What should I keep after payment?

Keep the payment receipt, transaction ID, declaration reference, date/time and a screenshot of the confirmation. Then verify that the payment is reflected in PSW/WeBOC.

What if my banking app does not show 1Bill Invoice?

Do not revert to the old FBR biller for this payment. Check another supported bank/payment channel or contact your bank and PSW support for guidance.

Sources

[1] https://psw.gov.pk — Pakistan Single Window — payment gateway and maintenance notices
[2] https://1link.net.pk/products-services/bill-payment-service — 1LINK — 1BILL bill payment service